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Small Ways to Make Your Guests Feel More at
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Hotel guests come from such a
wide variety of backgrounds that it can be hard to cater to everyones
unique needs. Sometimes a hotel is just a convenient place for a guest to store
their belongings and sleep while other times the hotel is the reason for their
journey. Its no secret that great customer service, fair prices, and a
comfortable room are the main ingredients for a quality hotel, but there are
smaller, more detailed aspects that can make surprisingly big changes in a
guests perception of the hotel. Here are a few ways you can ensure that
your guests are receiving the best treatment that makes them feel at home.
Smooth
Processes
Sometimes travel to your hotel can make guests
irritable and more stressed than they would normally be. Arriving at a hotel
only to find a convoluted check-in process or an issue with the room can add to
this stress, no matter how friendly the staff. Fancy automatic or digitized
services are all well and good until they malfunction, so make sure you have a
back-up plan that allows for the occasional error. When at home, nobody has to
spend more than five minutes getting in the door, taking off their shoes and
hanging up their coat. Therefore, the quicker your guests can get from point A
to point B, whether thats checking in, finding the pool, or ordering room
service, the happier and more at home they will feel.
Attentiveness Not Intrusiveness
One of the most
commendable parts of high-quality service is the ability of staff to know the
difference between attentive and intrusive. Being able to anticipate a
guests needs without pestering them makes for a truly pleasant
experience.
Consistent Internet
Access
Many hotels offer internet access nowadays unless their
specific selling point is the opportunity to go offline and take a
technological detox. A hotel that has internet access, however, must be able to
provide a strong and consistent service. Guests may be working in their rooms,
checking up on games at Unibet, or
unwinding with social media. Even the smallest rooms can be made much more
comfortable with the ability to carry out an online routine. Vacations are
supposed to be relaxing, of course, but being able to video call relatives or
send off a few emails can make a guests experience much more
enjoyable.
Be
Generous
Its no secret that those miniature toiletries in
the bathroom are many guests go-to for slipping into their luggage on
their way out. Some hotels have taken to using wall-mounted dispensers for
shower gel and shampoo, which can be cost-effective in that restocking
miniatures is no longer an issue. You can find out more about cutting costs at
The Balance SB. However, if your intention is to make your
guests feel at home, then its best to not only provide toiletries but
perhaps even a variety to choose from. You can apply this to other aspects of
hotel service, such as spare bedding and towels provided in the room so guests
wont have to request more from reception. These little touches can go a
long way to leaving a lasting impression on a guest.
Always look to get
the best odds and bet within your limits. |
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